On-Site Service 24/7/365


“BCSS has provided us exemplary service from the very first day of contact when we moved here. Professional on the phone, friendly, kind, and helpful.” – Diana Kissick, Foley

“I think that having the same amount for your monthly charges is great. The auto bill pay is great as well. It just makes dealing with sewer so much easier.” – Connie Bradsher, Foley

“I have two homes and work with two different sets of utilities providers and I must say that BCSS is one of the best.” – Jane E. Morgan, Gulf Shores

“I have appreciated the response to any question I might have with your customer service people, great job!” – Jimmy, Gulf Shores

“I was pleased to be offered payment options when needing a new grinder pump system. That helped so much, thank you!” – Maryanne Supic, Gulf Shores

“We just purchased our home in February and, so far, no problems have come up. Customer service when setting up our account was excellent. The staff is very friendly and helpful. The ease of setting up new services was easy and painless. Your website and ways to make payments is very effective and easy to follow. I also like that you send out reminders (or “tips”) periodically to let us know how to make sure our grinder is working properly, as well as any other pertinent information. Thank you for all of your hard work!” – Michelle Franklin, Spanish Fort

“A few months ago on a weekend, our sewer pump light came on. We had the pleasure of meeting Charlie. He was extremely helpful and was prompt with his arrival. He certainly deserves recognition. Last year we had the pleasure of meeting Tim. Again, an all around nice person. BCSS has wonderful employees and excellent customer service.” – Ryan Collett, Daphne

“Charlie and Ray installed my grinder pump yesterday, and they were delightful young men. They did their job well, cleaned up after themselves and were very respectful. I am very happy with the work they did.” – Melanie Beck, Gulf Shores

“On Friday, we reported a leak in the discharge line between the grinder pump and the main service line on Hwy 180. I was very pleased with the speed that verification and repair was accomplished. The repair crew were true professionals. I really appreciated their hard work and fast response time. Thank you again for great service.” –T. Dodd, Gulf Shores

“Chad and Jason were both so nice, kind and helpful and got my septic pumped.” -Sharon Lanham, Fairhope

“Thank you very much for the great septic tank clean out service at my home last month. Chad and Mr. Wilson did a very speedy and efficient job! I appreciate their courtesy, friendliness and sense of humor, and also their promptness! Thank you also for the holiday discount! I highly recommend you all!” -Riva Fralick, Silverhill

“We cannot express to you how impressed we are with your employees, Chad and Jason. We recently had the opportunity to experience their dedication to serving others with a level of professionalism and friendliness quite uncommon in today’s business place. Chad and Jason’s professionalism, skill and proficiency are only exceeded by their pleasant manner and positive attitude, seeking to represent BCSS as a leader in client satisfaction and relations. We can only imagine how pleased you must be with supervising people that care and do their jobs far beyond expected. Please accept our sincere thankfulness to your dedication to employing what must be the finest people to work with in the industry. We can assure you, with Chad and Jason on your staff, you can know that they represent BCSS in a manner that would be envied by just about every other public utility company. Thanks for caring about other people and their needs; we can guarantee you Chad and Jason do.” -Dr. and Mrs. Faire

“We have seen great improvement in our system since hooking up with BCSS, so we are very pleased!! Thank you for all your help through this process ~ you have been a great help!” -Roman Kihano, Foley

“This was a lower price than the rest, and the guys who pumped my septic tank did a very thorough job and explained how things work and how to keep our septic tank running smoothly.” -Ann Ludwig, Daphne

“I want to THANK YOU for the hard work and getting the job done for me at my house in Foley. You made it SO EASY for us to transition from the septic system to your company services. All you required me to do was sign my name on the paperwork. I want you to know that I appreciate you very much!! Baldwin County Sewer Service is VERY LUCKY to have you as a valued employee. THANK YOU for all that you done for me.” -Brenda Taylor, Foley

“I had the pleasure of meeting one of your guys at my house today – Charlie came by to troubleshoot my sewer pump. Charlie was nice, carried conversation very well, seemed extremely competent and of high integrity. I want you to know how much I appreciate Charlie, and it is a direct reflection on your leadership. Thank you for doing a great job.”
-Henry Brookins, Daphne

“The technicians were very polite, neat and informative. Great job!!!” – Elizabeth Schokney, Summerdale

“Hi Jenny. Thank you once again for helping my family to obtain service with you. My husband and I were talking and both feel that we have never experienced such excellent customer service as you have shown us. I know this is your job, but we think you go above and beyond it!” -Rhonda Dickinson, Silverhill

“I had a septic issue they came out and fixed it same day. The drivers were fantastic, very friendly and courteous. Would recommend to anyone needing service.” -Michael Holland

“I had a very positive experience with switching from a septic tank to sewer service. They were helpful, prompt, and I’m very impressed with the service. Thank you to everyone for doing such a great job!” -Donna Watts, Stapleton

“The workers were very courteous and efficient.” -Virginia Drinkard, Foley

“Just wanted to say a gracious and humble “thanks” to Deb that assisted us last week when we had a problem with our vacation house! She went out of her way and handled our situation and we couldn’t be more appreciative! She is an asset to your department!” -Mark Worthington, Forney, TX

“I’m very satisfied with service.” – Sandra Busby, Loxley

“Staff were professional, informative and did an excellent job!” -John Corbett, Gulf Shores

“I called you and you got me scheduled for a septic tank pumping ASAP. Your guys really were personable, professional, friendly and cheerful.” -Janel Pearce, Fairhope

“Both servicemen were excellent and answered all of my questions.” -Robert McMahan, Loxley

“This morning I woke up and discovered that I had a water leak in my driveway. Since I recently had a new grinder pump installed, I assumed that it was probably the root of the problem. I contacted Campbell Noonan and within an hour, he had a full crew at my house. Did I mention that today was New Years?!? Service above and beyond. Along with Richie Barnett and Johnny Asberry, they determined that the problem was not BCSS, but another municipality. They assured me that they would contact the county water service and explain the situation and help resolve the matter. Great service!! Thank you so much!” -Kim Morgan, Elberta

“Just a quick note to say thank you for sending Tommy out tonight on a Saturday to diagnose my sewer pump issues. Although it’s not a joyous occasion, he was very professional and quickly diagnosed the problem. Hope to hear from you soon with good news concerning my pump repair.” -Scott Seale, Daphne

“BCSS was great! They responded on time as promised and were friendly and efficient.” -George Madar, Silverhill

“The servicemen were friendly and knowledgeable.” -Becky Nims, Loxley

“Everyone from BCSS was great when converting to their sewer service. Thank you Jenny in Marketing.” -Mr. and Mrs. Otis Wilson, Spanish Fort

“I choose BCSS to pump my septic tank because of the price and friendly service over the phone. On site, they were fast and provided good service, even in the rain.” -George Quezada, Robertsdale

“The servicemen were excellent- very well mannered and went above and beyond.” -Susan Suhre, Gulf Shores

” I choose BCSS to pump my septic tank because it’s the best deal in town by far. I have recommended it to everyone. The guys who came out were very personable and good at their jobs. Excellent service from BCSS!”
-Amanda Wilcox, Foley

“I am excited about my decision to have Baldwin County sewer service installed at my new residence. First, I could not beat the price, and I was given the option of making installment payments. Secondly, I am certain about my decision to have sewer service rather than septic because it affords me the ease and comfort I am looking for in my new home.”
-Cheryl Amuzu, Spanish Fort

“The two young men who pumped my septic tank were professional and very efficient. The job was done fast, neat and thorough.” -Barbara Agee, Fairhope

“BCSS has the cheapest price for septic tank pumping of anyone in the phone book, and I called them all. The team of guys that did the job was really nice and knew how to do it- did fast and clean work. Thanks!”
-Billy Buckhault, Robertsdale

“BCSS has the best price for septic tank pumping, and it was fast and friendly service.” -Chris Thomason, Fairhope

“I have just called to set up service that my husband and I are buying. Linda was very kind, which is reassuring considering I just married y’all for the next 30 years! It’s important to me that if someone does well, it’s recognized- in this day and age, people tend to only focus on the negative. I just wanted to let you know how happy we are with this initial personal experience with Baldwin County Sewer Service, and we look forward to many years to come”
-Melissa Adams, Foley

“I recently converted from to sewer service, and they were good workers and have a good payment plan- no interest for a year.” -Paul Lovelace, Spanish Fort

“The receptionist was friendly and the price quoted was reasonable. The servicemen were very efficient and polite, as well as good enough to explain to me about my system.” -Sarah Homan

“The servicemen were very helpful with septic problems. and worked beyond call of duty.” -Sandra Bostrom, Montrose

“The servicemen who pumped my septic tank were very professional and did a good job then covered up work very well.” -Jean Woodall, Loxley

“We choose BCSS to pump the RV Park’s septic tanks to see if we could get better service than we received before, and the employees were very nice and did a good job!” -Robert Ledlow, Foley



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