Frequently Asked Questions
Who do I call for service?
Is Baldwin County Sewer Service part of Baldwin County?
Do you offer garbage service or any other utility services?
How do I transfer a sewer service account?
What services are offered after hours?
How does BCSS determine its rate structure?
What does my monthly treatment bill cover?
What if I can’t afford to pay my bill?
Does BCSS conduct formal septic system inspections?
What is your service disconnection and reconnection policy?
Can renters put the sewer service account in their names?
What happens when BCSS detects a sewer overflow on the sewer system?
Sanitary sewer overflows (SSO) happen for various reasons, most commonly because of sewer lines being cut during construction activities and heavy rain infiltrating the system. BCSS is continually updating vulnerable areas of main sewer lines, lift stations, and other parts of our system to prevent SSOs. Please visit our Safety site to read about our protocol for handling an SSO.
What is the difference between a septic system and sanitary sewer service?
A sanitary sewer system collects wastewater (sewage) from homes, businesses, and many industries, and deliver it to wastewater treatment plants for treatment by an intricate process involving either chlorine or ultraviolet disinfection.
In summary, a conventional septic system treats (cleans) wastewater onsite, or within the soil on personal property, and typically, a [public] sewer system removes wastewater from a property through pipes and pumping systems to a wastewater treatment plant where it is treated and then discharged back into the environment.
If I want to replace my septic system with sanitary sewer service or I'm building with the option for a septic system, what do I do?
What can delay my installation?
If a new customer or developer requests that BCSS extend its sewer main line to serve a property, what is involved in the process?
I am getting an error message when viewing forms on my iPhone or iPad, how do I fix this?
Phones and tablets that use the Apple iOS operating system need to be set to allow cookies to view and sign our forms. Follow these steps to change your settings:
1. Navigate to Settings > Safari, and then deselect Block All Cookies.
2. Navigate to Settings > Safari, and then deselect Prevent Cross-Site Tracking.
Once these options are deselected, the error disappears and you will be able to sign the document.