If you’re an existing BCSS sewer service customer and have service/grinder pump inquiries or repairs, contact us at (251) 971-3022 anytime, day or night. BCSS repairs grinder pumps and sewer service lines on our system and offers flexible financing for repair charges that are conveniently added to monthly bills. We continually seek the best pumps for our sewer system and our customers.
- If you have a gravity sewer service line with no grinder pump, our serviceman may be able to resolve the problem, but we do not offer extensive plumbing services, so you may need to use a plumber. See troubleshooting section below.
- We also do not offer indoor plumbing services
- We cannot install or repair sewer services or grinder pumps on other sewer utilities’ systems.
*If a repair is covered under warranty, there should be no charge. There may be an extra charge for on-site service if additional parts and/or labor is involved.
Troubleshooting Tips Before Calling BCSS or a Plumber:
If you don’t have a grinder pump and there’s a sewer back-up or overflow, or if you have a grinder pump but the alarm is off:
- If there’s a pump, make sure the breaker switch in the pump’s outdoor panel box or in the main breaker box hasn’t tripped.
- Consider the possibility of a clog in the plumbing line from the building to the sewer service line, especially if the outside sewer cleanout is not full of wastewater (sewage). Here is a demonstration on how to check the cleanout.
- Many properties do not have visible cleanouts, especially at older homes and buildings. If water is backing up in just one sink, tub or toilet and it is not the lowest drain in the house, the clog might be in the house plumbing. Drain cleaner, although not good to use in large quantities, can clear a clog. So can boiling water or a drain snake. Contact a plumber if you don’t feel comfortable fixing the clog yourself or if you’re unable to resolve it.
- If sewage has overflowed in your yard, there is most likely a clog or break in your sewer service line. BCSS can check out a service line issue and recommend a plumber if a further repair is needed.
If you have a grinder pump and the alarm is on for more than 15 minutes:
- If there has been heavy rain and there’s flooding around the pump, turn the pump’s breaker switch off then turn it back on when flooding has subsided.
- When there’s no flooding, or if flooding has diminished and the light remains on, try these steps if you are comfortable to do so:
- There are several different pumps installed at customers’ properties with different types of pump panel boxes. Resetting your pump by turning the breaker switches on and off and/ or pressing the PUSH TO RUN button (if there is one) may resolve your pump issue.
- With a float system pump, press the PUSH TO RUN button inside of the pump’s panel box, and if it works, it should empty the basin.
- Remove the pump lid and see if anything is stuck in the pump or if any floats are stuck to the side of the basin.
- If you’re comfortable with it, you could try to remove any blockages (with something like a fish net) and clean the basin and floats with dish soap and a garden hose.
- All floats should be hanging down and not upwards or entangled. If any float is stuck up or appears off and you are able to, fixing the float may resolve the issue.
- After these steps, if the light is still on after another 15 minutes, contact BCSS or a plumber to help.
*Please understand that BCSS is not responsible for pump systems and sewer service lines on private property. We suggest you use your best judgment in maintaining your system.