If you’re an existing BCSS sewer service customer and have service/grinder pump inquiries or repairs, contact us at (251) 971-3022 anytime, day or night. BCSS repairs grinder pumps and sewer service lines on our system and offers flexible financing for higher repair charges that are conveniently added to monthly bills. If the serviceman can resolve your issue on-site, the trip charge on your next bill is typically $90, which could be higher if there are extra parts and labor needed. If the issue is a grinder pump that cannot be fixed on-site, the serviceman will install a temporary pump and take your pump to our shop for the problem to be diagnosed. If you have a pump issue that is a manufacturer defect, the repair should be covered under warranty at no charge to you.
- If you have a gravity sewer service line with no grinder pump, our serviceman may be able to resolve the problem, but we do not offer extensive plumbing services, so you may need to use a plumber. See troubleshooting section below.
- We also do not offer indoor plumbing services
- We cannot install or repair sewer services or grinder pumps on other sewer utilities’ systems.
Troubleshooting Tips Before Calling BCSS or a Plumber:
If you don’t have a grinder pump and there’s a sewer back-up or overflow, or if you have a grinder pump but the alarm is off:
- If there’s a pump, make sure the breaker switch in the pump’s outdoor panel box or in the main breaker box hasn’t tripped. If it has turned off and you’re qualified to turn it back on, turning it on could fix the problem.
- Consider the possibility of a clog in the plumbing line from the building to the sewer service line, especially if the outside sewer cleanout is not full of wastewater (sewage). Here is a demonstration on how to check the cleanout.
- Many properties do not have visible cleanouts, especially at older homes and buildings. If water is backing up in just one sink, tub or toilet and it is not the lowest drain in the house, the clog might be in the house plumbing. Drain cleaner, although not good to use in large quantities, can clear a clog. So can boiling water or a drain snake. Contact a plumber if you don’t feel comfortable fixing the clog yourself or if you’re unable to resolve it.
- If sewage has overflowed in your yard, there is most likely a clog or break in your sewer service line. BCSS can check out a service line issue and recommend a plumber if a further repair is needed.
If you have a grinder pump and the alarm is on for more than 15 minutes:
- If there has been heavy rain and there’s flooding around the pump, turn the pump’s breaker switch off in the main breaker box until flooding subsides.
- When there’s no flooding, or if flooding has diminished and the light remains on:
- With a float system pump, you can press the PUSH TO RUN button inside of the pump’s panel box, then remove the pump lid and see if anything is stuck in the pump or if any floats are stuck to the side of the basin. If you’re qualified to do so, you could try to remove any blockages (with something like a fish net) and clean the basin and floats with dish soap and a garden hose.
*Please understand that BCSS is not responsible for pump systems and sewer service lines on private property. We suggest you use your best judgment in maintaining your system.