BCSS office employees are working long hours to respond to calls and taking care of our sewer system. Please be patient as we are doing everything that we can.
Here is some guidance on frequently asked questions during this time:
- BCSS phones are working again, so customer service representatives are answering phone calls to (251) 971-3022.
- Please keep in mind that all water used in the sinks, toilets, showers, baths, washing machine, and dishwashers goes to the sewer system. If your home and/ or area still does not have power, please limit water usage going down the drains as much as you can.
- Generator requirements for residential grinder pumps: 6500 watts minimum, 220 V 4 wire and it has to be wired directly into the power like normal power if you are able, but we recommend that an electrician complete this
- Residential pump transfer switch for generator: 30 amp 220 Volt 4 wire – There have been some in stock at local hardware stores lately, and there should be several options online
- If you have a grinder pump and still don’t have power, limit water and toilet paper sent down the drains as much as possible. As always, keep all other items out of the drains. Turn your pump’s breaker switch off now and leave it off for 30 minutes after power returns, then turn it back on.
- BCSS is currently not pumping septic tanks or grinder pumps on private property, and as of now, we won’t be for the next 2 weeks.
- We cannot yet repair a pump that does not have power, so please follow the steps above.
- If you have a grinder pump, power has returned, and the pump’s red light is on, try the troubleshooting tips on our Repairs site. If the light is still on, call (251) 971-3022 to be put on the list for on-site service.
- Our servicemen are repairing pumps on private properties as quickly as possible.
- We have 180 lift stations on our sewer system throughout the county that we are monitoring, and we are working on the ones without power as soon as possible.
- Notify us of sewer spills on public property, right-of-ways and roads by calling (251) 971-3022, and we will handle it as timely as we can.
- Monthly bills will be mailed out soon. The message on the back of the bills was printed before the hurricane threatened our area.
We have all hands on deck right now and continue to work hard for our customers and the sewer system. Some of our employees are still without power, have damage to our properties and know what you are going through. We care and want to help you. Thank you for your understanding!