(251) 971-3022 | On-Site Service 24/7/365

Grinder Pumps

Why are grinder pumps needed in some areas?

With wastewater utilities throughout the county, including BCSS, there are gravity sewer systems and pressure sewer systems. Some areas aren’t suitable for gravity sewer systems, so a low-pressure sewer system is implemented. The choice is usually made when roads and subdivisions are developed, and then the utilities provide service and typically maintain the main sewer system infrastructures. When low-pressure sewer systems are installed, each home or building that is connected within that service territory requires a grinder pump and pressure pushing wastewater to the main line, even if the land from home/building to main road slopes downward.


If you’re an existing BCSS customer and have sewer service/grinder pump inquiries or repairs, contact us at (251) 971-3022 anytime, day or night. BCSS repairs grinder pumps and sewer service lines on our system and offers flexible financing for repair charges that are conveniently added to monthly bills. We continually seek the best and most updated pumps for our system and our customers.

  • Grinder pump cleaning offered to our customers for $100 per cleaning
  • We do not currently repair or replace septic systems, but please schedule your tank to be pumped with us for a low price and excellent service.
  • We also do not offer indoor plumbing services, and we cannot install or repair services/ pumps on other sewer utilities’ systems.
  • The low-pressure sewer systems within our service territory have been designed to meet strict specifications and require certain types of pumps to function properly. If BCSS does not provide and/ or install a pump, customers must purchase and have installed any progressive cavity, sometimes called a semi-positive displacement pump and have it installed by a qualified plumber. Contractors and plumbers must follow this pump type and BCSS Standard Specifications when installing lines, pumps and lift stations on the BCSS system.

Recommendations for customers with grinder pumps:

  • The grinder pumps BCSS installs at homes and businesses require very low preventative maintenance, and there are precautions listed below that can help uphold the pump, in addition to the normal User Tips.
  • If your pump’s alarm flashes and/ or sounds for more than 15 minutes, it is crucial that you call BCSS or a plumber to check it out since something could be wrong. Continuing to use water without having the pump serviced can cause more damage to your pump and/ or your sewer system. If you don’t know where you grinder pump and alarm panel box are, look for something that looks like the picture to the right.
  • BCSS recommends that customers who are comfortable with it, open their grinder pump lid (if newer type like one pictured here) and hose the pump out every year to few years. It’s a quick and easy task that can be added to your Spring cleaning or landscaping to-do list.**
    • BCSS can clean your grinder pump for $100, if needed.
  • Pour 1 cup of dish soap down the drain once per month to help break up any possible build- up in the pump.
  • Before a Gulf Shores waterfront property will be unoccupied for longer than 3 months, we suggest you fill up the bathtub and drain it to flush the pump.

*Please understand that BCSS cannot be held accountable for any damage to the sewer system. We suggest you use your best judgment in maintaining your system.

**This suggestion applies to newer pumps with float systems, like the one shown below. Older pumps must be removed to be cleaned.

Flood & Storm Sewer Service Preparation

About Keen Grinder Pumps:

Since 1998, BCSS has been committed to providing the best grinder pumps to our customers. After extensive testing and research,  E-1 was selected as our choice in the beginning and continued to serve our customer needs ever since. Due to evolving technology over the years, we continued to research and experiment with different manufacturers and models to ensure we offer the best pump on the market. Recently, we found a new pump that surpasses our rigorous standards, based on extensive field tests.  In view of these results, we are moving forward with the transition to the Keen pump. Keen offers the only American made, dual mechanical seal progressive cavity grinder pump currently on the market whereas the E-one pump is only a single seal progressive cavity grinder pump. We look forward to the transition to this new pump and the added value and durability it will bring to our customers.

The Keen pump has many advantages, including:

  • Dual oil lubricated mechanical seals versus the E-1 single seal
  • Field serviceable panel mounted capacitors versus the E-1 internal capacitor
  • Field serviceable level sensors versus internal pressure switches

>  For our customers’ convenience, BCSS will continue to service existing E-one pumps on our system for as long as needed.

Keen Simplex Grinder Station Manual

This is a cut out model of a standard simplex Keen grinder pump, which is installed at most residences and some additional applications.