• Baldwin County Sewer Service’s most recent procedure for installing sewer service at a property ensures a high level of care for the customers and servicemen. BCSS values the opportunity to serve and install services in Baldwin County. Feel free to contact us with any questions about the installation policies and the process that is described below at (251) 971-3022.

BCSS installation crews install new sewer service to properties throughout the county on a daily basis. They follow a restructured, comprehensive installation procedure that was reestablished in 2012 and is described in detail below. If you ever want to check out an installation.

Complete Service Installation Procedure:

1. New customer signs necessary paperwork to establish service, which includes an agreement to Construction Requirements.
2. If any permitting is needed to access right of ways from a City, the County, State, etc., BCSS handles the process of obtaining the permit(s).
3. When the customer or builder contacts us about installing a sewer service, we contact Alabama 811 to establish or renew line locations so they can mark lines on the property.
4. When installation crew is available to install the sewer service, the Supervisor confirms with the BCSS that all line locations are valid before going to the installation site.
5. Crew installs the sewer lateral line from the building or home to the main road, connects a service tap where the lateral meets the main sewer line, and installs a grinder pump(s)/ lift station(s) if needed. If the customer is ready for sewer service to begin on the installation date, the crew starts service and tests everything after completion.
6. If there is a gravity sewer system available and a pump or lift station is not needed, a plumber often installs the sewer lateral on the property and meets with a BCSS crew member to connect the sewer tap.
7. If the customer is not yet ready for sewer service to begin, the crew locks the valve at the tap, places a large red sticker on the pump’s panel box and somewhere on the front of the building/ home. This sticker boldly states that BCSS must be contacted to complete the service start-up procedure.
8. Once the start-up is requested by the customer or builder, the crew unlocks the valve and tests the sewer and equipment before removing the red stickers.
9. Once all parts of an installation are complete for each property, the crew, including the Installation Supervisor, fills out four (4) pages of signed documents, detailing each installation, and the Service Manager reviews and signs off on all of it. The crew also takes extensive photos that are filed electronically and with the customer’s paperwork.
   • The installation documents include details on identifying different utility pipes and the testing of water in nearby water lines.
   • An Installation Supervisor is present during every installation.
10. The sewer service installations and completed paperwork are regularly audited to ensure compliance.